At Carta Rustica, we are committed to your complete satisfaction with our handcrafted products. We take immense pride in the quality and craftsmanship of every item we create. If for any reason you are not entirely happy with your purchase, we’re here to help.

Our Return Policy

You have 30 calendar days from the date you receive your item to initiate a return or exchange.

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging (if applicable).
  • Accompanied by the original proof of purchase (e.g., order number, invoice).

Items Not Eligible for Return or Exchange:

  • Personalized items: Products that have been customized with names or initials cannot be returned or exchanged unless they are defective or there was an error on our part in the personalization.
  • Gift cards.
  • Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.

How to Initiate a Return or Exchange:

  1. Contact Us: To start a return or exchange, please contact our customer service team at [info@cartarustica.com]
  2. Provide Details: Please include your order number, the item(s) you wish to return or exchange, and the reason for the return. For defective or incorrect items, please attach clear photos showing the issue.
  3. Await Instructions: Our team will review your request and provide you with detailed instructions on how to proceed, including the return shipping address. Please do not send your item back without receiving prior authorization and instructions from us.

Return Shipping:

  • For Non-Defective Items (e.g., change of mind, wrong size chosen): You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
  • For Defective or Incorrect Items: If the return is due to a defect in the product or an error in your order on our part, we will cover the return shipping costs or provide you with a pre-paid return label.

Refunds (for eligible returns):

Once we receive your returned item, we will inspect it and notify you of the status of your refund after completing the inspection.

  • If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal). 
  • You will receive the credit within a certain number of days, depending on your card issuer’s or bank’s policies.

Partial Refunds (where applicable): In certain situations, only partial refunds may be granted (e.g., item is not in its original condition, is damaged or missing parts for reasons not due to our error).

Exchanges:

If you wish to exchange an item (e.g., for a different color or refill type), please follow the return process as outlined above. Once your original item is received and approved, we will either process a new order for the desired item or issue a refund, allowing you to place a new order. For defective or incorrect items, we will arrange for a direct exchange.

Defective or Incorrect Items:

We thoroughly inspect every product before shipping, but in the rare event that you receive a defective or incorrect item, please contact us immediately (within 7 days of delivery). Provide your order number and clear photos of the issue. We will promptly work to resolve the issue by offering a replacement, exchange, or full refund, and will cover any associated shipping costs.

Contact Us:

If you have any questions about our Return, Exchange, and Refund Policy, please don’t hesitate to contact us: