FAQ
1What types of paper goods do you offer?
Carta Rustica offers a wide range of handcrafted paper goods, including memo books, notebooks, journals, planners, sketchbooks, spiral notebooks, traveler notebooks and more. We are constantly expanding our collection with new designs and formats.
2What materials do you use in your products?
We are committed to using high-quality materials. This includes a variety of paper stocks with different weights and textures, as well as durable and aesthetically pleasing cover materials such as PU leather, washable kraft paper, cardstock, and sometimes leather or vegan leather accents, depending on the specific product. We always strive to provide detailed material information on each product page.
3Where are Carta Rustica products made?
All Carta Rustica products are proudly designed and crafted in Vietnam by Bettino Company Limited. We believe in supporting local craftsmanship and ensuring the quality of our products through our skilled production team.
4Do you offer international shipping?
Yes, we ship our products worldwide! Shipping costs and delivery times vary depending on the destination. You can find detailed information about our shipping policies and estimated delivery times during the checkout process.
5What is your return and exchange policy?
We want you to be completely satisfied with your Carta Rustica purchase. If you are not happy with your order due to a defect or an error on our part, please contact us within 7 days of receiving your order to arrange for a return or exchange. Please refer to our full Return & Exchange Policy page for detailed information and conditions.
6How can I care for my Carta Rustica paper goods?
To ensure the longevity of your Carta Rustica products, we recommend storing them in a cool, dry place away from direct sunlight. Handle them with care to avoid bending or tearing pages. For specific materials like leather, you may consider using appropriate care products to maintain their quality.
7Do you offer wholesale or bulk order discounts?
Yes, we do! We welcome wholesale inquiries from retailers and bulk order requests from businesses. Please visit our "Bulk Orders" page or contact our dedicated bulk order team at info@cartarustica.com with details about your needs, and we will be happy to provide you with a quotation.
Send a message
For any inquiries, please drop us a line. We check and reply emails 7 days a week.

